In April 2010 Amber Moore noticed that Method had a product that contained honey. I emailed them and used my company Vegan Clothing‘s social media and my own page (Ryan Moore) to encourage others to contact them. Their public reply is below. (They put this on their Facebook and emailed it to everyone that messaged them.)
To our vegan friends:
Thanks for reaching out to us with your concerns. Since the beginning, we at Method have been committed to our beliefs as a vegan and cruelty-free brand. You are correct in bringing to our attention that a trace amount of honey in our new moisturizing hand wash is not vegan. We will start working immediately to re-formulate and remove honey from the product. In an effort to create a moisturizing hand wash using natural and naturally-derived ingredients, we sought after some that are known for their moisturizing benefits, such as aloe and honey. This was an oversight on our end. We’re very sorry that we’ve disappointed you. Please rest assured that with this exception, all Method products are vegan and cruelty-free. We ensure that none of our suppliers do any animal testing on our behalf and have lobbied to gain acceptance for our non-animal product testing protocols from regulatory agencies, retailers and consumers. For our product safety testing, we use in-vitro (non-animal) simulated skin and eye irritation tests and have been successful in lobbying various federal and state agencies to accept these test methods in the place of animal test results.
A few efforts we’re particularly proud of:
• method dryer cloths – we pioneered a technology that uses plant-based softeners instead of animal fat, which is a standard ingredient in dryer sheets
• The beautiful colors in our soaps never come from animal by-products
• In 2006, PETA named our two co-founders ‘Person of the Year’ for their commitment to creating innovative and cruelty-free products
We hope you can forgive us for our mistake and trust that we will correct this issue as soon as possible.
Thanks, Method April 14, 2010 at 12:26pm
A year later I noticed that Freeman Beauty had a product that contained dairy. I emailed them and again used my social media outlets to contact them and to encourage others to do so as well. The initial response I received from a customer service rep was pretty weak. I replied and encouraged them to send my message to the top of the company. I included Method‘s response as a suggested direction for them to take. The next reply I received was far superior. (They too put this on their Facebook and emailed it to everyone that messaged them.)
Dear Vegan Friends:
by Freeman Beauty on Thursday, April 21, 2011 at 6:36pm
Thank you for alerting us about our Kiwi & Yogurt Facial Cleanser. It was an oversight on our part in not considering the ramifications of incorporating a dairy ingredient. None of our suppliers do any animal testing on our behalf and we try our best to be conscious of not using animal ingredients in our products. Unfortunately we were focused on the probiotic benefits of yogurt that we missed the nature of how dairy is produced and farmed. We appreciate you bringing this to our attention as we are just as concerned about the fair treatment of all living things. We will reformulate the product so that we do not have dairy or any other animal derived ingredient.
Thanks again, Freeman Beauty
I hope you’ll give these two outstanding companies your business.
If you notice that they have products with animal ingredients in the future please direct them here to remind them of these great pledges.
You don’t have to be a non-profit organization or a big company to make a difference in the world. Use your social media to rally your friends and change the world!